Our solution

Fill late cancellations

Zymego automatically fills cancelled appointments, helping clinics avoid wasted time and unused slots.

Self-book appointments

Let patients self-book online through simple guidance. Increase patient access and reduce booking admin.

Less cancellations, less DNAs

. With Zymego patients can reschedule without cancel and re-triage. Zymego is user friendly for patients and no app download needed.

Less booking calls

Let patients manage their bookings and self-book 24/7 and reduce incoming calls.

Partnership with Optum, integrated with Emis web

GP practices and clinics using EMIS Web can now take advantage of Zymego’s intelligent automation.This valuable integration enables seamless rescheduling and large-scale filling of late cancellations, helping practices save time and improve access for patients.

Advanced booking logic for all types of clinics

Zymego supports all types of GP practices, hospitals, and clinics — powered by our intelligent booking logic that adapts to each organisation’s needs.

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Zymego has shortened patient waiting time by 2000 years.

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FAQ

How can we be sure that all appointments are handled correctly?

Through our advanced booking logic, Zymego can handle a wide variety of cases. You set up the rules that should apply to different appointment types and Zymego follows them. Since we are able to set up specific rules for each appointment type, we can ensure that all bookings are handled correctly, adapted to different types of requirements related to your appointments.

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What kind of support do we get from Zymego?

We see all clinics as long-term partners, in this way we can help you and your patients in the best possible way. Zymego was founded as a response to the problems that one of our founders discovered as a doctor in his clinical work. Our goal is to create value for you, for your patients and for society at large. To reach that goal, our team is always close at hand and is responsive to how you experience our solution. We are constantly developing the solution and adding new smart features, which is why we place great emphasis on listening to the clinics that use Zymego. Your valuable suggestions for improvements help us provide the best possible service to you and your patients.

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We already have a booking portal. Why should we use Zymego?

Zymego is the only solution that automatically fills late cancellations, working to the rules that you have set-up. We manage appointments and scheduling in a completely new way. Through very advanced booking logic, we can handle many more appointment types and complicated booking cases than most other solutions. In addition, we reduce the number of cancellations by offering patients a smart option where they can request days that suit them. All these features are completely unique to Zymego. However, it is perfectly possible to use Zymego in parallel with your current booking portal if required.

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How do you work with data security and GDPR compliance?

We handle personal data in accordance with the UK GDPR. We only handle data related to appointments and scheduling and are approved for the Data Security and Protection Toolkit. Zymego is fully compliant with NHS England UK Clinical Safety Requirements DCB0129. This standard ensure safety and reliability in health IT systems. Zymego has been awarded a Framework Contract with G-Cloud 14 by the Crown Commercial Service.

Reduce booking admin and DNAs through booking automation

What is the cost of your unused appointments?